FAQ


a. Order Information and Tracking
Currently, all orders are fulfilled by Ninja Van. We will update you with your tracking number via email; you may also find your shipment tracking details via your The Travel Store account on our online store. Once your order has been shipped out of our warehouse, you may trace your tracking number on the respective courier service websites for the status of your parcel.

Orders should be received within 7 working days after payment has been confirmed.


b. Changing Your Order

As we aim to deliver your purchase(s) to you as quickly as possible, you may cancel your order within 24 hours upon purchased made.


c. Contacting Customer Service
Our Customer Service team is happy to assist with questions you have about The Travel Store. You may email us the inquiries to webstore@thetravelstore.com.my and we will try respond to you in next working day.


d. Payment Options

We currently accept the following payment methods:
Visa
MasterCard


e. Coupon And Promotion Code

-Coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of products being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.
** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **
-Usually, if a coupon code isn't working, it's been entered incorrectly or has expired. Please check your coupon code for the following:
-Coupon codes are often case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.
-Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
-Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.
-Some coupon codes are valid only on specific products and will not work with non-qualifying products. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.


f. Product Warranty

Please bring along your proof of purchase and product's that under warranty to any of The Travel Store outlets for claim purpose. To avoid hassle, you may email to us and we will advice you to visit your nearest location for claim purpose. Please send your request to webstore@thetravelstore.com.my.